We have realised that ICT is not an add on, but essential to the core of our organisation….
The Citizens Advice Bureau in Coalville, Leicestershire, offers free, independent, impartial and confidential advice and also provides a debt counselling service. It helps people resolve their problems by providing information and advice from a team of trained volunteers.
Anne Stratton, the manager, signed up for the net:gain programme after they had a major system crash which [...]
We now have a strategy linked to the needs of our patients and funders
Dorothy House Hospice is a 31 year old independent hospice in Witshire providing care and support for patients, carers and families to help patients have best quality at the end of life.
When Peter Lennard took up the role of Head of Finance and Facilities he quickly identified the need to develop an IT strategy with [...]
net:gain leads to an immediate saving of at least £1500 a year
Hartlepool Carers has found huge benefits from joining net:gain. They rely on ICT for communication and promotion. However, their ICT maintenance costs had spiralled; even worse, the service didn’t fit their needs. But where to start?
The net:gain offer at their local centre, Belle Vue, was the ideal solution:
net:gain helps organisations to align ICT carefully to [...]
We are now much more focused on what we want to achieve using ICT in our organisation…
Wilf Ward Trust started in 1986 and now covers much of Yorkshire with 80 respite services. As the network has grown communications have become more complex, Debs Meade PA to the Chief Executive was given the task of creating an IT strategy to roll out communication across 80 sites.
Debs attended net:gain and felt that
It focused [...]
net:gain has given us the opportunity to look at the proper application of ICT to our business processess
The Black South West Network is a membership organisation which provides learning materials for trainers and advisers to use in voluntary and community sector organisations and social enterprises.
After attending net:gain Rupert Daniel, a Project Manager at BSWN said:
” We are better focused on our customers and the way we use ICT as a vehicle for [...]
net:gain showed me how to think of things outside of the box
Jack Drum Arts was started in 1986 to provide the community and young people in a rural setting with access to the arts. Office manager, Stacey Taylor, felt there was a need to improve communications wtihin the organisation.
On the net:gain programme Stacey learned to think through problems more widely. Resulting outcomes:
trial of a web-based on-line [...]
You get a lot of information from net:gain.. you know you are not alone
Scarborough & District Disablement Action Group (DAG) was set up nearly 20 years ago by disabled people for disabled people. Dealing with over 4,000 enquiries every year, information management is crucial to the efficiency of their service.
DAG Disability Information Officer Paul Seddon said:
‘We had computers but they were under-utilised and it was important to get [...]
I’d recommend net:gain to any organisation that is serious about investing time in improvement
It was the constant drive to achieve and demonstrate quality improvement that persuaded Mark Goodman, Chief Officer of Voluntary Youth Services (VYS) Devon, to embark on the net:gain programme at his local centre, Cosmic.
On a practical level VYS has already begun to see:
improved communication between staff
better reporting
Mark says:
‘It helps you learn from others who are [...]
net:gain puts IT planning into easy steps
Teinbridge CVS is one of the smaller Councils for Voluntary Service, with only 8 staff. A review of their Information Management Systems was due, but manager Susan Wroe admits that they had no real understanding of how to go about this: they needed a route map, and a guide.
Says Susan:
‘net:gain puts IT planning into [...]
